Right of withdrawal and Consumer protection
Right of withdrawal and Consumer protection
When purchasing online from us, you as a consumer are protected by the Right of Withdrawal Act and the Consumer Purchase Act, which regulate your rights when purchasing goods via distance selling, including online stores.
Right of withdrawal
According to the Norwegian Right of Withdrawal Act, you as a consumer have the right to cancel your purchase within 14 days of receiving the item. The item must be returned in the same condition as you received it, and you will receive a full refund for the product.
Cancellation period: 14 days from receipt of the item.
Returns: The item must be returned unused and in original packaging.
Refund: Once we receive the returned item, we will process your refund within 14 days.
Note: Please note that personalized products cannot be returned or refunded unless there is a fault or defect in the item. This applies to products that are custom made or customized to your specifications.
Consumer Purchase Act
Our online store complies with the Consumer Purchase Act, which ensures that you have the right to complain about products that are defective or damaged upon delivery. This gives you as a customer the right to complain about goods with defects or deficiencies for up to two years, or five years for products with a longer expected lifespan.
Warranty period: 2 years (5 years for goods with a longer expected lifespan).
Free repair: In the event of defects, you will be able to have the item repaired or replaced at no additional cost.
Important information
Terms of Purchase: When you shop with us, you accept our terms and conditions of purchase.
Privacy: Your personal information is processed in accordance with GDPR and is protected under Norwegian law.
We want to offer you a safe and hassle-free shopping experience, with full transparency and protection in accordance with Norwegian legislation.
When purchasing online from us, you as a consumer are protected by the Right of Withdrawal Act and the Consumer Purchase Act, which regulate your rights when purchasing goods via distance selling, including online stores.
Right of withdrawal
According to the Norwegian Right of Withdrawal Act, you as a consumer have the right to cancel your purchase within 14 days of receiving the item. The item must be returned in the same condition as you received it, and you will receive a full refund for the product.
Cancellation period: 14 days from receipt of the item.
Returns: The item must be returned unused and in original packaging.
Refund: Once we receive the returned item, we will process your refund within 14 days.
Note: Please note that personalized products cannot be returned or refunded unless there is a fault or defect in the item. This applies to products that are custom made or customized to your specifications.
Consumer Purchase Act
Our online store complies with the Consumer Purchase Act, which ensures that you have the right to complain about products that are defective or damaged upon delivery. This gives you as a customer the right to complain about goods with defects or deficiencies for up to two years, or five years for products with a longer expected lifespan.
Warranty period: 2 years (5 years for goods with a longer expected lifespan).
Free repair: In the event of defects, you will be able to have the item repaired or replaced at no additional cost.
Important information
Terms of Purchase: When you shop with us, you accept our terms and conditions of purchase.
Privacy: Your personal information is processed in accordance with GDPR and is protected under Norwegian law.
We want to offer you a safe and hassle-free shopping experience, with full transparency and protection in accordance with Norwegian legislation.